Are you using a Dev org or a playground generate from Trailhead? Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. After editing the service console, you might have to edit the new profiles. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. How frustrating! Leave a comment for the Trailhead Baby! You cannot customize its label or logo". I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! These are instructions on the types of rules you need to make. Ensure you set up the routing for Advanced Cases properly. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Still stuck? read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. Keep up the good work. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. I don't know what else to try. "my report is looking all correct. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. I got it figured out. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Did you start with a clone of the correct profile? !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. When it works it plays a sound to tell you that a case has been assigned to you. (Hint- The name of the component is not "entitlements"). Still not sure what Im talking about? Note the filter. The macro itself is working fine. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. If you are short on time, start around the 20 minute mark. hmmm This looks good. I also got this error. I dont see any check box under layout properties of Knowledge. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. Hi Trailhead Baby, I'm losing my mind here. For those of you who know me, you probably know that Im lucky enough to have a job that. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. Or rename a standard one? Hello, I passed the first challenge but i still have a question. Could you share a bit more details on what you have done for this step? This error stumped me for a while as well. Thank you sooo much, you were right! Glad you figured it out! If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Ensure this task is automatically created when case type is electrical and reason is performance and status is working. "Not able to figure out what is wrong here. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Your help is needed! I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. But I have created this Data Category, so I'm not sure what the issue is. No. Look at the page layout and enable knowledge. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. The simple things Hey, i'm on challenge 3 and almost done. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. hey,yes it was, i figured out after you replied. I'd bet that the solution is to "clone" not rename. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. Thanks. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, hmmmm I think I just had to drag the filed onto the layout. Open a Case in the service console.2. Why the change of heart? My bet is that you missed one checkbox in the setup. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. Ensure you group report results correctly. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. advanced apex specialist superbadge solution. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). I have created also both categories. Ensure you set up the routing for Basic Cases properly." So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. Help with Superbadge Service Cloud Specialist step 4. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Click on the category and note the "group unique name" - verify that it is Billing_Topics. Case organizers think about the language. Does anybody have a moment to help? Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. I'm sure you've done this but is omin-channel enabled? Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . Was this badge FUN or what?! Hi fixed it. We recommend using a new Developer Edition (DE) to check this challenge. You also get personal insight into the life of a Trailhead Baby! Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. It's easy to miss. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. Did you perform any particular action to get the email available on the console ? Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. You will need it. I've been in this challenge for hours now. hours of inactivity vs hours of being created. I have sent screen shot of my report to rebecca@capstorm.com . nay help is much appreciated. hmmm It has been a while, but I believe that just the "standard" profile is what you need.

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